Reference

What Our Privacy Policy Covers

Every detail you hand over has a reason, and this page sets each one out in plain English. You will see what we collect, how long it stays, and the single step that gets it corrected or removed, alongside the rule that access depends…

Account data summarybKash, Nagad, Rocket referencesCookie choicesDeletion requests

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COOKIES AND SECURITY

Cookies, Security and Retention Rules

A login cookie is what keeps you signed in between pages, and it expires the moment you log out or close the tab. Our one-time code goes to the number you registered with and works once, no reuse. Wallet references from bKash, Nagad, Rocket and Upay sit in your transaction history, which you can open any time from the wallet screen on your phone. If something in that file is wrong, the help panel is the shortest route to a fix.

Session cookies The login cookie expires when you log out or close the browser tab. We also store your language choice so the lobby opens the same way every time you come back.

One-time codes Each sign-in on a new device needs a one-time code sent to your registered number. Nobody from xbaaz will ask you to read that code out, in chat or on a call.

Record retention Transaction records tied to bKash, Nagad, Rocket and Upay stay on file while your account is open, and for the period after closure that dispute handling and local rules require.

Correction requests Ask in the help panel and name the field that is wrong. We confirm through your registered number, update what we can, and tell you in writing if a record has to stay.

What We Collect and How Long We Keep It

xbaaz Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Here is our stance in plain words. We collect the details you type in when you open an account: your name, phone number, date of birth, and the number or email we reach you on. Add to that the records that make your wallet work, which

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means the transaction reference from bKash, Nagad, Rocket or Upay, the amount, the time, and the account it came from. We never ask for your wallet PIN, and nobody from our side will request it in a message or a call. Some data arrives on its
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own. Your IP address, browser type, device model and the pages you open help us keep sessions secure and fix screens that break on smaller phones. Cookies carry your login and your language choice; they do not build advertising profiles. We keep these records while your
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account is open, and for a set period after it closes where dispute handling and legal duties need them. Exactly how long depends on the rules that apply where you live, and here is the part we cannot decide for you: access depends on your local
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law and your eligible region. If you sit outside those regions, please do not open an account. Unsure? Ask support what we hold on you before you sign in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUESTS

How to Reach Us About Your Data

Privacy requests move faster from inside your account than from anywhere else. Sign in on your phone, open the help panel and pick the data request option, and the message leaves with your account and registered number attached, so we can match it without making you prove who you are twice. Locked out? Write to us from the number on the account and quote your last wallet reference from bKash, Nagad or Rocket. We answer in the same thread, which keeps a record you can scroll back through later.

Team online

In-account help panel

Sign in, open the help panel and choose the data request option. Your message carries the account number and registered phone, so we can open your file without asking for those details twice.

Wallet reference lookup

Cannot get into your account? Send the transaction ID from your last bKash, Nagad or Rocket payment. That reference lets us find the record and confirm it is you writing in.

Change of number

If the mobile number on your account has changed, say so first. We run an extra check before moving the account across, and any data request waits until that step is done.

Questions About Your Data and Rights

These are the requests we field most often from account holders in Bangladesh, answered the way we would answer them in a support thread. If yours is not here, send it in anyway. We would rather explain a clause than have you guess at what it means for your account.

Your name, phone number, date of birth and contact details, plus the wallet references from bKash, Nagad, Rocket or Upay payments. We also log device and browser details that keep your login session secure.

Login and language cookies keep you signed in, so the account area will not work without them. Clearing cookies in your browser simply means we ask you to sign in again on the next visit.

Message support from inside your account and ask for a copy of the data we hold. We reply in the same thread once your registered number is confirmed, so keep that phone nearby.

Request closure from the help panel and we remove your profile details. Records tied to wallet payments stay for the period dispute handling and local rules require, and we tell you which ones remain.

Only where it is needed to run your account: payment partners for bKash, Nagad, Rocket and Upay transfers, and providers who host our systems. We do not sell your details to advertisers.

Use the data request option in the help panel and name the field that is wrong. If your registered number has changed, tell us first so we can confirm you another way.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoNagad MoneyZap

What Our Privacy Policy Covers

Cookies, Security and Retention Rules

How to Reach Us About Your Data

In-account help panel

Wallet reference lookup

Change of number

Questions About Your Data and Rights

01 What data does xbaaz collect when I open an account?

02 Can I use the site without accepting cookies?

03 How do I ask for a copy of my data?

04 Can I close my account and have the records removed?

05 Do you share my details with anyone?

06 Who do I contact if something on my file is wrong?

Privacy Policy

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